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Shipping policy

Shipping Rates and Store Policies

Please take a moment to review our policies below. We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site. 

 

Currency and Payment 

We are a Canadian company and all transactions are billed in Canadian currency. US pricing is given as a guideline only, and may fluctuate. Please note that if you are purchasing from outside of Canada, your credit card company will convert to your currency using the current international exchange rate plus a potential free depending on your credit card. 

We accept Visa and Mastercard. If you have any questions regarding payment method, please contact us at 888-635-9898 (Canada & USA) or 519-336-1617. 

 

SHIPPING

All orders are shipped via Canada Post and UPS. We will ship your order within three business days (often sooner!). If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone. Please note that, unfortunately, Feather Your Nest cannot be responsible for packages that do not arrive. International orders may be subject to customs and other fees.

For delivery within Canada:

Orders within Canada are sent Expedited Parcel; they are trackable and insured up to $100.

For delivery to the Continental US:

Orders to the US are sent First Class International; they are trackable or insured up to $100. 

For International delivery to other countries:

We do ship worldwide. Rates and tracking policies are dependant on destination of shipment.

 

SALES TAX

Sales taxes are based on the shipping address of your order within Canada. Sales taxes are not applied to US and other international orders.

COLOURS

We have made every effort to present yarn colours as accurately as possible. Due to variations in dye lots and because computer monitors display colour differently, there may be some inconsistencies.

ERRORS, INACCURACIES, AND OMISSIONS

Mistakes happen. Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information at any time (including after you have submitted your order).

PRIVACY POLICY

Feather Your Nest is committed to ensuring that your privacy is protected. We do not share any information collected through our site.